Automated Enhanced Communications reduces Risk

The STARR Portal provides a powerful risk reduction communications tool. With this tool you can send a question via text to one or all employees every day, week or month. Based on their answer, custom actions can be taken to solve issues before they are big problems.

Typical uses:

  • Every morning ask all your Live-In aides if they received the Federally mandated 5 hours of uninterrupted sleep. With this tool you will find out in time to resolve the problem before it’s too late.
  • Every morning ask all your aides if they took their temperature and if they have a fever. This practice can, not only, save the life of your clients but it shows you are taking steps to prevent the spread of COVID-19 or any other illness.
  • Ask an aide everyday if they took a vital statistic for a client and if it was within required parameters. Your client’s families often needs this level of reassurance. 


The Live-In problem:

Home Health Care companies usually have a difficult time monitoring Live-In aide’s work hours. U.S. Department of Labor regulations make it necessary to know if your Live-In aides were able to get 5 hours of uninterrupted sleep every night. The Home Care Company needs to know this ASAP every morning.  If an aide did not get the required sleep the prior night, the employer needs to send in a separate aide to provide a 5-hour sleep break.

Ask Employee Support Services, LLC how to create a no risk Live-In policy that will eliminate the substantial financial risks associated with providing Live-In care.

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